Get in Touch With Us
Got a question about how we rank fast payout casinos, or something to flag about one of the brands we cover? This page tells you how to reach the Best Casinos Canada team and what kind of messages we welcome.
How to Reach Us
Email is the best way to get hold of us. Write to [email protected] and a member of the team will read your message personally — we do not rely on automated replies to stand in for a real answer. We aim to respond within two working days, though this can stretch a little during busier periods.
Telling us the reason for your message upfront — whether it is about a specific casino, a payment issue, or a general query — helps us route it to the right person and get back to you sooner.
What You Can Get in Touch About
- Payout speed and withdrawal questions — If you want more detail on how fast a particular casino processes cash-outs, or you have had a different experience to what we describe, we want to hear it.
- Corrections — Bonus terms, licensing details and payout timeframes change. If something on the site looks out of date, tell us and we will look into it.
- Content suggestions — If there is a Canadian payment method, casino, or topic you think we should be covering, we are open to hearing it.
- Partnership and editorial enquiries — If you represent a casino brand or a relevant business and want to discuss working together, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate support resources.
What Happens After You Send a Message
Every enquiry is read by a real person on our team. We check the details, and if your message relates to something specific on the site — a rating, a bonus term, a payout claim — we will verify it against our own research before replying. This is also how we keep our other casino guides accurate over time.
Before You Write to Us
A few quick things worth checking first, since they cover most of the questions we receive:
- Bonus terms and wagering requirements sit alongside each offer on our rankings — check there before asking whether a promotion is still live, as these can change without notice.
- We are an independent comparison site. We may earn commission when readers sign up through our links, but this never determines how a casino is rated or ranked.
- We do not process withdrawals, deposits or account issues ourselves — those need to go through the casino's own support team, not us.
Our Commitment to Getting It Right
We keep our content accurate and current, and reader feedback is a genuine part of that process. If something we have published affected your experience at a Canadian online casino — good or bad — we would like to know. Thank you for taking the time to visit this page.